Terms and Conditions

This website is operated by Glass Protect Limited under the trading name of Marvin and Pinch. Throughout the site, the terms “we”, “us” and “our” refer to Marvin and Pinch. Marvin and Pinch offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only for components and hardware. Our bespoke glass is a non refundable product; it is made for each customer individually and is subject to customer approval. Once approved the liability is with the customer.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Marvin and Pinch, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Marvin and Pinch and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 6 Apsley Rd, Bath, BA1 3LP

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at marvinandpinch@gmail.com.

What our customers have to say

Please find a number of reviews from previous customers, relating to all aspects of our services. From supply only of glass and components, to site consultations and full glass installations.
Excellent bespoke shower screen from Marvin & Pinch. Joe was a pleasure to deal with from the first enquiry, through the design process and providing advice about the fitting. I fitted it myself, and the online instructions & top tips from Joe made it possible. I'm really pleased with the final result. I'd highly recommend Marvin & Pinch for your bespoke shower screen.
Andrew Risk
Andrew Risk
11:47 29 Aug 24
Very good customer service and kept us up to date with progress and delivery options.
Clive Fowler
Clive Fowler
15:19 05 Jul 24
I was able to get a piece of shower glass cut to the size I wanted. The service was excellent.
David Levi
David Levi
09:48 05 Jul 24
Found Marvin and Pinch online as I had to get a bespoke size shower screen made up, I tried several other companies who failed to return emails and calls. Joe was quick to respond and very helpful and kept me updated all the way through. I am very happy with the screen and the time it took to get it delivered. Would defiantly recommend Marvin and Pinch.
Alastair Runciman
Alastair Runciman
18:57 07 Jun 24
A big thank you to Joe for all you help with our order, you gave us great advice. First class service. We are so pleased with our shower door. Will definitely be ordering again for the other 2 shower rooms we have planned to renovate.
Lisa Knights
Lisa Knights
09:49 06 Jun 24
A fabulous job from start to finish for a bespoke shower door to fit a very fiddly and tricky space. Couldn't be happier.
Jane Lomas
Jane Lomas
14:14 28 May 24
I needed to order glass, hinges etc for a shower screen over a bath. I have never installed such a thing before, so I needed help!Joe was very knowledgeable, patient and helpful with me - excellent service!
Andy Miller
Andy Miller
09:35 30 Apr 24
Bespoke glass shower door ordered and delivered, great quality and no complaints!
Laurence King
Laurence King
13:17 11 Mar 24
Superb service. Knowledgeable sales team and swift delivery. Would definitely recommend Marvin & Pinch
Kay Burley
Kay Burley
05:25 08 Mar 24
Joe Hesford
Joe Hesford
09:19 03 Mar 24
Joe and Darren were very helpful and went above and beyond to ensure our shower screen was exactly as needed. We were slightly concerned as one piece of glass had to be cut an angle but it is perfect. Thank you so much for a great service from start to finish - prompt, efficient and very professional.
Helen West
Helen West
17:03 23 Feb 24
Really impressed with my new shower screen. Great quality and workmanship. Highly recommend 👍
Claire Fallon
Claire Fallon
23:58 31 Jan 24
From first informal enquiry to having bespoke glass panel delivered they could not been more helpful with advice for measuring and final fitting. Really happy with price. Kept informed on delivery day of ETA. Great customer support and company. Really happy with end result. Would definitely use them again.
David Gooding
David Gooding
15:00 20 Jan 24
Following a catastrophic bathroom incident (I dropped a bath shower screen into the bath, which immediately exploded into a gazillion pieces), Marvin & Pinch were able to supply a new glass panel for us along with plenty of info and advice along the way. They have been an absolute Godsend. Cheers.
Andy F
Andy F
11:36 20 Dec 23
Superb company. courteous, professional, quick and friendly.
trevor wright
trevor wright
15:42 03 Nov 23
Great service start to finish. Very helpful at ordering stage. Delivery was within 10 days.
Tim Poole
Tim Poole
09:12 27 Oct 23
Matt Sinton-Hewitt
Matt Sinton-Hewitt
11:13 12 Oct 23
Fantastic service from Joe at Marvin and Pinch. He was happy to come round and give us advice in person. Then answer my many questions over the phone and by email until we nailed the design. He also sourced posts within our budget and then personally delivered the glass. Wouldn't hesitate to use them again or recommend them to others.
Celia Laurence
Celia Laurence
07:30 14 Jul 23
Excellent service and very pleased with our new shower door. Exceptional quality. Thank you to Darren and Joe
James Broadbent
James Broadbent
20:56 07 Feb 23
I was searching on line for bespoke shower glass for a refurbished ensuite and by chance came across Marvin and Pinch. What a superb service I received! From the onset of my enquiry, Joe from sales could not have been more helpful giving me expert advice on my requirements. Because I was fitting the glass myself, nothing was left to chance and I received both tight fit and tolerance based elevation diaagrams to ensure things were right before cutting was agreed. The glass was delivered in just 6 days from point of order.Overall, Marvin and Pinch provided nothing less than a first class and very reasonably priced service. Highly recommended indeed.
Robert Taylor
Robert Taylor
13:45 03 Feb 23
Bespoke shower door supplied for my new bathroom amazing service and quality!
Philip Lauder (Phil)
Philip Lauder (Phil)
16:23 18 Oct 22
Excellent from start to finish. A seamless process and a beautiful result. Would highly recommend. Such friendly and communicative people!
Emma Thornton
Emma Thornton
07:38 11 Oct 22
Very nice people, well done job, reasonable price!
Isa’s Crafts
Isa’s Crafts
08:49 30 Sep 22
Marvin and Pinch supplied a glass partition and door for a new shower enclosure. The product is of high quality and M&P were great to deal with. They provided the builder with very clear instructions and the product shipped exactly when expected. I recently had to order a new door seal and Joe dealt with my questions around this really well. I paid in the afternoon of one day and the new seal arrived the next day - definitely exceeded my expectations.
Robert Hawker
Robert Hawker
14:16 21 Sep 22
Thank you Marvin & Pinch really good website, the excellent detail on there led me to get in touch with you. Joe took me through the steps to measure a mix of angles to get the correct sizes. He then gave excellent advice on fitting which turned out from worrying to quite straightforward. Thanks again Joe, will definitely use again and will recommend to anyone who needs bespoke glass.
Andrew Clark
Andrew Clark
14:48 04 Aug 22
Excellent job delivered on time and on price.
Mark Norris
Mark Norris
14:30 08 Mar 22
They have done outstanding job, for a really good price. In fact this was the lowest offer we had and we recived better service than expected. Nice and polite team, it was a pleasure to have them working for us. We are very pleased with the glass and fitting, will highly recommended them to all our friends.
Anna “AB” Brown
Anna “AB” Brown
09:40 24 Dec 21
My challenge was to find a bath/shower screen for a low-ceiling bathroom. Most of the off-the-shelf products are at least 1400mm high and wouldn't have fitted, so I began an online hunt for a company that could advise on and supply a custom-made solution for my L-shaped bath.Joe at Marvin & Pinch was very patient in dealing with my particular requirements, and advised on how the screen should be fitted. None of the other firms I contacted came close to this level of help prior to any decision to buy, and I have no hesitation in recommending the company highly. Moreover, pricing was very competitive.Their website bears testimony to the wide range of non-standard glass design challenges the company has undertaken.
Roger Cooper
Roger Cooper
16:33 13 Dec 21
Very happy with bespoke shower surround. Supplied & fitted by two courteous gentlemen. Good price & great products & would have no hesitation in recommending. Great company to deal with.
Michael Keohane
Michael Keohane
14:31 02 Jul 21
I chose this company to supply my shower glass because their website had the best information about how to measure and installJoe was extremely patient and helped me get my dimensions just right. Delivery and the quality of the items was exactly as described and we're really pleased with the end result. High-quality guidance, high quality support and great service. I would happily use them again
James Ness
James Ness
10:46 29 Jan 21
Great product, the shower glass and components look great in my new loft bathroom. Joe from sales was very patient and kept answering my queries throughout the process and provided quotations promptly. I supplied my own measurements and they would come back to you to confirm if the measurements are accurate or not. Driver was also super helpful and provided the delivering timings in advance.
millie chan
millie chan
16:29 04 Sep 20
Excellent service and products from Marvin and Pinch. I basically over spec’d my shower head which meant water was going everywhere. Joe spent time ensuring I got the right product to fix the problem which was a small flipper panel on a full size pivot hinge turning a full 180 degrees into and out of the shower. He helped me with the measurements and ensured I got it right. Excellent delivery despite Covid 19 and delighted with the finished result. Thank you Joe, I will highly recommend Marvin and Pinch.
M Stec
M Stec
08:10 12 Jun 20
Amazing product, great service and very good price. Would definitely recommend Marvin & Pinch
H W
H W
21:08 23 Jan 20
Marvin and Pinch did an excellent job.They first came for a visit and gave us advise on which size and shape of glass we should use to create a bespoke door, along with samples of fittings and seals.They returned to fit both a shower door and bespoke glass panel in 2 new bathrooms.Lovely friendly knowledgeable people, I would highly recommend them.Took great care with the job, and cleared away afterwards, very professional, and offered helpful advise afterwards.Two months on, the look and function of our showers is just what we wanted.True quality and service
Salvador Luther-Payne
Salvador Luther-Payne
12:17 31 May 19
Tim Sparrow
Tim Sparrow
15:02 07 May 19
Fantastic company. Communication and reliability is 100% and filled me with confidence.
Gail Stephenson
Gail Stephenson
20:31 29 Apr 19
Really pleased with the work done by Marvin and Pinch. We needed a shower screen in a room where nothing was square! They were helpful with designing what we needed and did a great installation. Definitely recommend.
Kate Bashford
Kate Bashford
21:17 27 Apr 19
Excellent bespoke service at very competitive price. Advice and fitting carried out with minimum fuss. If your dimensions aren’t completely standard and an off the shelf offering doesn’t fit then these are you people. They made a problem project simple to deal with.
Tim Marsh
Tim Marsh
15:59 27 Apr 19
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We are here to help! Please get in touch with us for a no obligation quote and further information on your requirements.
Google Rating
4.8
Based on 42 reviews
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