Returns Policy

Returns Policy - Components

We want our customers to be happy with their purchases. We expect all of our products to be delivered in good condition and in good working order.
Unfortunately, due to unforeseen circumstances this can not always be the case, therefore we have a returns policy in place to cover these issues.

1) If your order is lost in transit we will contact the courier to ascertain what has happened. If necessary we will dispatch a replacement unit.

2) If your order is noticeably damaged on delivery, do not accept the consignment and do not sign for it. In all other cases of damage please contact us immediately to arrange the return of the item for examination. Government regulations state that you may examine the goods at your home as you would in a physical shop We must be informed of any damage or missing parts within 48 hours of the item being delivered. . No claims will be entertained after this time period. In cases of damaged goods we will arrange delivery of a replacement unit or a full refund less our original delivery costs. No refund can be made until the item has been returned to the manufacturers for inspection and a refund is authorised by them. Goods must be returned at your expense along with a copy of your delivery charge receipt within 14 days of you notifying us of your intention to the items. Once proved to be damaged we will refund your payment and your return delivery charge

PLEASE DO NOT RETURN ANY ITEMS WITHOUT CONTACTING US FIRST

3) If you are unhappy with the product for aesthetic reasons you may return them to the address shown above. Returns must be made within fourteen days of you first informing us of your intention to return the goods. The customer is responsible for the return postage costs. We must be informed in writing or by email of your intent to return any goods prior to you returning them Orders placed for goods made to customer's specifications or clearly personalised or non-stocked goods specifically ordered at the customer’s request (“Special Order Goods”) cannot be cancelled. Please note that the manufacturers will only accept returns on payment of a restocking fee of up to 50% of the value of the order after fourteen days have elapsed. The customer will be responsible for the safe return of the product.

4) If there is a problem with the goods, please contact as soon as possible. We may need to contact the manufacturer to help us assess the problem. The manufacturer may need to send an engineer to inspect the items in situ so please do not remove any fitted items until you are advised to do so.

5) Although we provide a free delivery service to our customers, we do of course pay for this service. We reserve the right to recover our delivery costs in the case of any returns.

6) In all cases of return, please attach a label to the outer packaging bearing our address. Please do not write on or attach anything to the manufacturers packaging. Please ensure the goods are in the manufacturers original packaging and packaged adequately to protect against damage. We highly recommend that you use an insured carrier for your own safety as we will make a charge for any goods which are returned damaged.

7) In accordance with the The Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013 you can cancel, in writing, at any time up to 14 days after the day of delivery. To cancel please email or write to us. If returning goods under this regulation it will be your responsibility to ensure that the goods are received by us in good condition. We suggest that insurance is taken out for the return of such goods as any goods returned damaged may not be refunded. Please note that delivery of goods is deemed to be a separate contract of services and is not covered by the cooling off period therefore any refund for goods returned under this regulation will be less our costs for delivering the order to you. This does not apply to special order items as detailed above.

We are unable to collect damaged goods or cancelled orders.

PLEASE NOTE THAT UNDER THE Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 WE HAVE UP TO 30 DAYS TO PROCESS ANY REFUNDS

Obviously, written descriptions and graphic images can not always correctly show the actual size and colours of some items. We highly recommend that before purchasing anything from the internet, you view the product at a bathroom showroom, plumbers merchants or similar. Your statutory rights are not affected by any of the above.

 

Returns Policy - Glass

 

All our glass is Bespoke cut and toughened on Request of customer via a paid for order. No order will be processed without payment. The order will be supplied to the customers agreed finalized specification. If the glass is not cut to customer specification, we will seek to remake the panel correctly.

Customer specification can not be changed once submitted to production. Refunds will not be issued once a bespoke product is in production. We consider the point of customer payment to indicate all aspects of the order are finalized and confirmed. The customers glass is deemed approved and ready for production.

We may need to submit a plan via email for the customer to confirm. If we submit a plan for customer confirmation, we will need an email response confirming or refusing, or amending the plan. Even if a customer has paid, if we feel the need to confirm a design via a plan, we will not consider payment as the starting point of the production. The day the customer confirms the plan via email, will be the day we consider the order finalized and the starting point for production. 

What our customers have to say

Please find a number of reviews from previous customers, relating to all aspects of our services. From supply only of glass and components, to site consultations and full glass installations.
Very good customer service and kept us up to date with progress and delivery options.
Clive Fowler
Clive Fowler
15:19 05 Jul 24
I was able to get a piece of shower glass cut to the size I wanted. The service was excellent.
David Levi
David Levi
09:48 05 Jul 24
Found Marvin and Pinch online as I had to get a bespoke size shower screen made up, I tried several other companies who failed to return emails and calls. Joe was quick to respond and very helpful and kept me updated all the way through. I am very happy with the screen and the time it took to get it delivered. Would defiantly recommend Marvin and Pinch.
Alastair Runciman
Alastair Runciman
18:57 07 Jun 24
A big thank you to Joe for all you help with our order, you gave us great advice. First class service. We are so pleased with our shower door. Will definitely be ordering again for the other 2 shower rooms we have planned to renovate.
Lisa Knights
Lisa Knights
09:49 06 Jun 24
A fabulous job from start to finish for a bespoke shower door to fit a very fiddly and tricky space. Couldn't be happier.
Jane Lomas
Jane Lomas
14:14 28 May 24
I needed to order glass, hinges etc for a shower screen over a bath. I have never installed such a thing before, so I needed help!Joe was very knowledgeable, patient and helpful with me - excellent service!
Andy Miller
Andy Miller
09:35 30 Apr 24
Bespoke glass shower door ordered and delivered, great quality and no complaints!
Laurence King
Laurence King
13:17 11 Mar 24
Superb service. Knowledgeable sales team and swift delivery. Would definitely recommend Marvin & Pinch
Kay Burley
Kay Burley
05:25 08 Mar 24
Joe Hesford
Joe Hesford
09:19 03 Mar 24
Joe and Darren were very helpful and went above and beyond to ensure our shower screen was exactly as needed. We were slightly concerned as one piece of glass had to be cut an angle but it is perfect. Thank you so much for a great service from start to finish - prompt, efficient and very professional.
Helen West
Helen West
17:03 23 Feb 24
Really impressed with my new shower screen. Great quality and workmanship. Highly recommend 👍
Claire Fallon
Claire Fallon
23:58 31 Jan 24
From first informal enquiry to having bespoke glass panel delivered they could not been more helpful with advice for measuring and final fitting. Really happy with price. Kept informed on delivery day of ETA. Great customer support and company. Really happy with end result. Would definitely use them again.
David Gooding
David Gooding
15:00 20 Jan 24
Following a catastrophic bathroom incident (I dropped a bath shower screen into the bath, which immediately exploded into a gazillion pieces), Marvin & Pinch were able to supply a new glass panel for us along with plenty of info and advice along the way. They have been an absolute Godsend. Cheers.
Andy F
Andy F
11:36 20 Dec 23
Superb company. courteous, professional, quick and friendly.
trevor wright
trevor wright
15:42 03 Nov 23
Great service start to finish. Very helpful at ordering stage. Delivery was within 10 days.
Tim Poole
Tim Poole
09:12 27 Oct 23
Matt Sinton-Hewitt
Matt Sinton-Hewitt
11:13 12 Oct 23
Fantastic service from Joe at Marvin and Pinch. He was happy to come round and give us advice in person. Then answer my many questions over the phone and by email until we nailed the design. He also sourced posts within our budget and then personally delivered the glass. Wouldn't hesitate to use them again or recommend them to others.
Celia Laurence
Celia Laurence
07:30 14 Jul 23
Excellent service and very pleased with our new shower door. Exceptional quality. Thank you to Darren and Joe
James Broadbent
James Broadbent
20:56 07 Feb 23
I was searching on line for bespoke shower glass for a refurbished ensuite and by chance came across Marvin and Pinch. What a superb service I received! From the onset of my enquiry, Joe from sales could not have been more helpful giving me expert advice on my requirements. Because I was fitting the glass myself, nothing was left to chance and I received both tight fit and tolerance based elevation diaagrams to ensure things were right before cutting was agreed. The glass was delivered in just 6 days from point of order.Overall, Marvin and Pinch provided nothing less than a first class and very reasonably priced service. Highly recommended indeed.
Robert Taylor
Robert Taylor
13:45 03 Feb 23
Bespoke shower door supplied for my new bathroom amazing service and quality!
Philip Lauder (Phil)
Philip Lauder (Phil)
16:23 18 Oct 22
Excellent from start to finish. A seamless process and a beautiful result. Would highly recommend. Such friendly and communicative people!
Emma Thornton
Emma Thornton
07:38 11 Oct 22
Very nice people, well done job, reasonable price!
Isa’s Crafts
Isa’s Crafts
08:49 30 Sep 22
Marvin and Pinch supplied a glass partition and door for a new shower enclosure. The product is of high quality and M&P were great to deal with. They provided the builder with very clear instructions and the product shipped exactly when expected. I recently had to order a new door seal and Joe dealt with my questions around this really well. I paid in the afternoon of one day and the new seal arrived the next day - definitely exceeded my expectations.
Robert Hawker
Robert Hawker
14:16 21 Sep 22
Thank you Marvin & Pinch really good website, the excellent detail on there led me to get in touch with you. Joe took me through the steps to measure a mix of angles to get the correct sizes. He then gave excellent advice on fitting which turned out from worrying to quite straightforward. Thanks again Joe, will definitely use again and will recommend to anyone who needs bespoke glass.
Andrew Clark
Andrew Clark
14:48 04 Aug 22
Excellent job delivered on time and on price.
Mark Norris
Mark Norris
14:30 08 Mar 22
They have done outstanding job, for a really good price. In fact this was the lowest offer we had and we recived better service than expected. Nice and polite team, it was a pleasure to have them working for us. We are very pleased with the glass and fitting, will highly recommended them to all our friends.
Anna “AB” Brown
Anna “AB” Brown
09:40 24 Dec 21
My challenge was to find a bath/shower screen for a low-ceiling bathroom. Most of the off-the-shelf products are at least 1400mm high and wouldn't have fitted, so I began an online hunt for a company that could advise on and supply a custom-made solution for my L-shaped bath.Joe at Marvin & Pinch was very patient in dealing with my particular requirements, and advised on how the screen should be fitted. None of the other firms I contacted came close to this level of help prior to any decision to buy, and I have no hesitation in recommending the company highly. Moreover, pricing was very competitive.Their website bears testimony to the wide range of non-standard glass design challenges the company has undertaken.
Roger Cooper
Roger Cooper
16:33 13 Dec 21
Very happy with bespoke shower surround. Supplied & fitted by two courteous gentlemen. Good price & great products & would have no hesitation in recommending. Great company to deal with.
Michael Keohane
Michael Keohane
14:31 02 Jul 21
I chose this company to supply my shower glass because their website had the best information about how to measure and installJoe was extremely patient and helped me get my dimensions just right. Delivery and the quality of the items was exactly as described and we're really pleased with the end result. High-quality guidance, high quality support and great service. I would happily use them again
James Ness
James Ness
10:46 29 Jan 21
Great product, the shower glass and components look great in my new loft bathroom. Joe from sales was very patient and kept answering my queries throughout the process and provided quotations promptly. I supplied my own measurements and they would come back to you to confirm if the measurements are accurate or not. Driver was also super helpful and provided the delivering timings in advance.
millie chan
millie chan
16:29 04 Sep 20
Excellent service and products from Marvin and Pinch. I basically over spec’d my shower head which meant water was going everywhere. Joe spent time ensuring I got the right product to fix the problem which was a small flipper panel on a full size pivot hinge turning a full 180 degrees into and out of the shower. He helped me with the measurements and ensured I got it right. Excellent delivery despite Covid 19 and delighted with the finished result. Thank you Joe, I will highly recommend Marvin and Pinch.
M Stec
M Stec
08:10 12 Jun 20
Amazing product, great service and very good price. Would definitely recommend Marvin & Pinch
H W
H W
21:08 23 Jan 20
Marvin and Pinch did an excellent job.They first came for a visit and gave us advise on which size and shape of glass we should use to create a bespoke door, along with samples of fittings and seals.They returned to fit both a shower door and bespoke glass panel in 2 new bathrooms.Lovely friendly knowledgeable people, I would highly recommend them.Took great care with the job, and cleared away afterwards, very professional, and offered helpful advise afterwards.Two months on, the look and function of our showers is just what we wanted.True quality and service
Salvador Luther-Payne
Salvador Luther-Payne
12:17 31 May 19
Tim Sparrow
Tim Sparrow
15:02 07 May 19
Fantastic company. Communication and reliability is 100% and filled me with confidence.
Gail Stephenson
Gail Stephenson
20:31 29 Apr 19
Really pleased with the work done by Marvin and Pinch. We needed a shower screen in a room where nothing was square! They were helpful with designing what we needed and did a great installation. Definitely recommend.
Kate Bashford
Kate Bashford
21:17 27 Apr 19
Excellent bespoke service at very competitive price. Advice and fitting carried out with minimum fuss. If your dimensions aren’t completely standard and an off the shelf offering doesn’t fit then these are you people. They made a problem project simple to deal with.
Tim Marsh
Tim Marsh
15:59 27 Apr 19
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Google Rating
4.8
Based on 41 reviews
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