Contact

We welcome all enquiries no matter the size of the job, or what level of service you may require from us. Supply only, or full consultation, supply and installation.

Get in touch!
Email, phone or use our enquiry form and we will get back in touch with you as soon as we can.
Our contact details
Open: Mon - Fri
9:30 - 17:00
Weekends Closed

T: +44 (0) 1225 667537
E: sales@marvinandpinch.co.uk
Our address
Marvin and Pinch
6 Apsley Road,
Bath,
BA1 3LP
Frequently Asked Questions
What services do you offer at Marvin & Pinch?
At Marvin and Pinch we can provide a variety of services to suit your needs. We offer a site consultation service; offering advice on design and taking the final measurements of the space. We can act in a supply only capacity, shipping glass and components direct to your door. We also offer a full glass installation service for your shower glass, partition or balustrade project.
How do I get a price for a bespoke glass project?
In order for us to price and provide a quote, we ideally need to know a few key points;

What is the Custom Glass being used for?
Do you require a made to measure shower enclosure or door, internal glass partition, glass balustrade or a custom mirror for example?

What are the total opening dimensions (tight sizes) of the space the Bespoke Glass will be installed?
We have a variety of measuring templates for shower screens and configurations; if a partition or balustrade is required, what are the overall lengths and heights required.

Where are you located for delivery or installation of your Glass Project?
This is important as we operate in the south of England and we're not a national business, so in order to not needlessly take up your time and ours it's best to know if we can assist at your location. The following link has a list of locations we do cover. Delivery Locations and Information.

Do you have a preference for the Glass Component or Hardware finishes; chrome, matte black, satin brass for example?
For shower based projects there are a large range of finishes available of the components and hardware, hinges, handles etc and the prices and availability can vary. Equally for partition and balustrade glass we can source multiple finishes for a number of scenarios.

Send us an Email and accompanying images, photos or a sketch if required.
We suggest emailing over a sketch or images/photos to help us orientate in the space, to aid us in understanding what you're hoping to achieve. We can then assist in guiding you through the practicalities and options. We will allow for the fitting tolerances based on your overall sizes, an elevation is produced for sign off once an order is placed.
Understandably there will be numerous questions. Therefore we have a selection of comprehensive guides, measuring guides and glass installation methodologies on our website, to further assist you in your decision making.

What happens when my glass has been made?
Payment;

Full payment is taken prior to glass production or components and hardware being shipped. Your glass is being made specifically for you.

Stock Length Components;

Our shower door seals, U Channel and Support Bars come in stock lengths (which differ) and need to be cut to the relevant size but yourself or whoever is carrying out the installation.

Glass Tolerances for Installation;

All installation tolerances for fixtures and fittings we are supplying would be taken prior to production and confirmed with an elevation plan for approval. This can then be used as a reference for whoever is installing the glass. Production allow for a +/- glass cutting tolerance of 4mm approx.

Glass Delivery; (Supply Only)

A date for delivery can ONLY be provided once the glass is ready and out of production, this timescale is variable. On average 10 working days from production commencing and payment being made is approx, however the type of glass and the location for delivery do extend this approx timescales.

We are NOT able to provide a definitive time of arrival prior to the date of delivery. We request that the driver will contact you on the day of delivery, approx 1 hour before arrival, or earlier. This is what we expect of our delivery partners. We will do what we can to keep you updated. Deliveries are typically made on weekdays only, however some areas of the UK can be accommodated at weekends.

Please be aware that the driver will need to meet yourself or a representative to assist in unloading of the glass. We deliver to curb side, meaning that we don't take glass upstairs, lifts etc.

The glass arrives NAKED (no packaging) this is typical in the glass industry. This enables us to keep costs down, and avoid contributing to environmental waste. Equally it enables you to check the glass thoroughly before confirming that you are happy to accept the glass in the state of arrival.

When the glass arrives it is YOUR RESPONSIBILITY to check before signing/verbally agreeing to accept THE GOODS. Once agreed to accept the glass in the condition it has arrived, we DO NOT take responsibility after that point. If there is an issue or you have a concern, YOU MUST contact us immediately AND BEFORE the DRIVER LEAVES.

On non polished edges, hinge cut outs, and drilled holes, shelling can be present, these 'shells' can be up to 8mm in depth/size from the edge of the glass or drilled hole. Hinge cut outs are not polished, PAR or polished all round, relates to the PERIMETER edge of the glass panel, where indicated on invoice.

If we are installing for you, the glass and components will arrive with a member of our team.


Component Delivery; (Supply Only)

We expedite components direct to the customer from our supplier in most cases, these typically arrive within 3 business days, providing there are no stock issues. On occasion delivery can take longer, which is why we request the components to be sent direct, to avoid delays. If the components arrive damaged, PLEASE LET US KNOW, or REJECT them with the COURIER BEFORE THEY LEAVE. The current COVID situation is extending timescales, and many products are subject to reduced levels of stock.
Contact us

What our customers have to say

Please find a number of reviews from previous customers, relating to all aspects of our services. From supply only of glass and components, to site consultations and full glass installations.
Very good customer service and kept us up to date with progress and delivery options.
Clive Fowler
Clive Fowler
15:19 05 Jul 24
I was able to get a piece of shower glass cut to the size I wanted. The service was excellent.
David Levi
David Levi
09:48 05 Jul 24
Found Marvin and Pinch online as I had to get a bespoke size shower screen made up, I tried several other companies who failed to return emails and calls. Joe was quick to respond and very helpful and kept me updated all the way through. I am very happy with the screen and the time it took to get it delivered. Would defiantly recommend Marvin and Pinch.
Alastair Runciman
Alastair Runciman
18:57 07 Jun 24
A big thank you to Joe for all you help with our order, you gave us great advice. First class service. We are so pleased with our shower door. Will definitely be ordering again for the other 2 shower rooms we have planned to renovate.
Lisa Knights
Lisa Knights
09:49 06 Jun 24
A fabulous job from start to finish for a bespoke shower door to fit a very fiddly and tricky space. Couldn't be happier.
Jane Lomas
Jane Lomas
14:14 28 May 24
I needed to order glass, hinges etc for a shower screen over a bath. I have never installed such a thing before, so I needed help!Joe was very knowledgeable, patient and helpful with me - excellent service!
Andy Miller
Andy Miller
09:35 30 Apr 24
Bespoke glass shower door ordered and delivered, great quality and no complaints!
Laurence King
Laurence King
13:17 11 Mar 24
Superb service. Knowledgeable sales team and swift delivery. Would definitely recommend Marvin & Pinch
Kay Burley
Kay Burley
05:25 08 Mar 24
Joe Hesford
Joe Hesford
09:19 03 Mar 24
Joe and Darren were very helpful and went above and beyond to ensure our shower screen was exactly as needed. We were slightly concerned as one piece of glass had to be cut an angle but it is perfect. Thank you so much for a great service from start to finish - prompt, efficient and very professional.
Helen West
Helen West
17:03 23 Feb 24
Really impressed with my new shower screen. Great quality and workmanship. Highly recommend 👍
Claire Fallon
Claire Fallon
23:58 31 Jan 24
From first informal enquiry to having bespoke glass panel delivered they could not been more helpful with advice for measuring and final fitting. Really happy with price. Kept informed on delivery day of ETA. Great customer support and company. Really happy with end result. Would definitely use them again.
David Gooding
David Gooding
15:00 20 Jan 24
Following a catastrophic bathroom incident (I dropped a bath shower screen into the bath, which immediately exploded into a gazillion pieces), Marvin & Pinch were able to supply a new glass panel for us along with plenty of info and advice along the way. They have been an absolute Godsend. Cheers.
Andy F
Andy F
11:36 20 Dec 23
Superb company. courteous, professional, quick and friendly.
trevor wright
trevor wright
15:42 03 Nov 23
Great service start to finish. Very helpful at ordering stage. Delivery was within 10 days.
Tim Poole
Tim Poole
09:12 27 Oct 23
Matt Sinton-Hewitt
Matt Sinton-Hewitt
11:13 12 Oct 23
Fantastic service from Joe at Marvin and Pinch. He was happy to come round and give us advice in person. Then answer my many questions over the phone and by email until we nailed the design. He also sourced posts within our budget and then personally delivered the glass. Wouldn't hesitate to use them again or recommend them to others.
Celia Laurence
Celia Laurence
07:30 14 Jul 23
Excellent service and very pleased with our new shower door. Exceptional quality. Thank you to Darren and Joe
James Broadbent
James Broadbent
20:56 07 Feb 23
I was searching on line for bespoke shower glass for a refurbished ensuite and by chance came across Marvin and Pinch. What a superb service I received! From the onset of my enquiry, Joe from sales could not have been more helpful giving me expert advice on my requirements. Because I was fitting the glass myself, nothing was left to chance and I received both tight fit and tolerance based elevation diaagrams to ensure things were right before cutting was agreed. The glass was delivered in just 6 days from point of order.Overall, Marvin and Pinch provided nothing less than a first class and very reasonably priced service. Highly recommended indeed.
Robert Taylor
Robert Taylor
13:45 03 Feb 23
Bespoke shower door supplied for my new bathroom amazing service and quality!
Philip Lauder (Phil)
Philip Lauder (Phil)
16:23 18 Oct 22
Excellent from start to finish. A seamless process and a beautiful result. Would highly recommend. Such friendly and communicative people!
Emma Thornton
Emma Thornton
07:38 11 Oct 22
Very nice people, well done job, reasonable price!
Isa’s Crafts
Isa’s Crafts
08:49 30 Sep 22
Marvin and Pinch supplied a glass partition and door for a new shower enclosure. The product is of high quality and M&P were great to deal with. They provided the builder with very clear instructions and the product shipped exactly when expected. I recently had to order a new door seal and Joe dealt with my questions around this really well. I paid in the afternoon of one day and the new seal arrived the next day - definitely exceeded my expectations.
Robert Hawker
Robert Hawker
14:16 21 Sep 22
Thank you Marvin & Pinch really good website, the excellent detail on there led me to get in touch with you. Joe took me through the steps to measure a mix of angles to get the correct sizes. He then gave excellent advice on fitting which turned out from worrying to quite straightforward. Thanks again Joe, will definitely use again and will recommend to anyone who needs bespoke glass.
Andrew Clark
Andrew Clark
14:48 04 Aug 22
Excellent job delivered on time and on price.
Mark Norris
Mark Norris
14:30 08 Mar 22
They have done outstanding job, for a really good price. In fact this was the lowest offer we had and we recived better service than expected. Nice and polite team, it was a pleasure to have them working for us. We are very pleased with the glass and fitting, will highly recommended them to all our friends.
Anna “AB” Brown
Anna “AB” Brown
09:40 24 Dec 21
My challenge was to find a bath/shower screen for a low-ceiling bathroom. Most of the off-the-shelf products are at least 1400mm high and wouldn't have fitted, so I began an online hunt for a company that could advise on and supply a custom-made solution for my L-shaped bath.Joe at Marvin & Pinch was very patient in dealing with my particular requirements, and advised on how the screen should be fitted. None of the other firms I contacted came close to this level of help prior to any decision to buy, and I have no hesitation in recommending the company highly. Moreover, pricing was very competitive.Their website bears testimony to the wide range of non-standard glass design challenges the company has undertaken.
Roger Cooper
Roger Cooper
16:33 13 Dec 21
Very happy with bespoke shower surround. Supplied & fitted by two courteous gentlemen. Good price & great products & would have no hesitation in recommending. Great company to deal with.
Michael Keohane
Michael Keohane
14:31 02 Jul 21
I chose this company to supply my shower glass because their website had the best information about how to measure and installJoe was extremely patient and helped me get my dimensions just right. Delivery and the quality of the items was exactly as described and we're really pleased with the end result. High-quality guidance, high quality support and great service. I would happily use them again
James Ness
James Ness
10:46 29 Jan 21
Great product, the shower glass and components look great in my new loft bathroom. Joe from sales was very patient and kept answering my queries throughout the process and provided quotations promptly. I supplied my own measurements and they would come back to you to confirm if the measurements are accurate or not. Driver was also super helpful and provided the delivering timings in advance.
millie chan
millie chan
16:29 04 Sep 20
Excellent service and products from Marvin and Pinch. I basically over spec’d my shower head which meant water was going everywhere. Joe spent time ensuring I got the right product to fix the problem which was a small flipper panel on a full size pivot hinge turning a full 180 degrees into and out of the shower. He helped me with the measurements and ensured I got it right. Excellent delivery despite Covid 19 and delighted with the finished result. Thank you Joe, I will highly recommend Marvin and Pinch.
M Stec
M Stec
08:10 12 Jun 20
Amazing product, great service and very good price. Would definitely recommend Marvin & Pinch
H W
H W
21:08 23 Jan 20
Marvin and Pinch did an excellent job.They first came for a visit and gave us advise on which size and shape of glass we should use to create a bespoke door, along with samples of fittings and seals.They returned to fit both a shower door and bespoke glass panel in 2 new bathrooms.Lovely friendly knowledgeable people, I would highly recommend them.Took great care with the job, and cleared away afterwards, very professional, and offered helpful advise afterwards.Two months on, the look and function of our showers is just what we wanted.True quality and service
Salvador Luther-Payne
Salvador Luther-Payne
12:17 31 May 19
Tim Sparrow
Tim Sparrow
15:02 07 May 19
Fantastic company. Communication and reliability is 100% and filled me with confidence.
Gail Stephenson
Gail Stephenson
20:31 29 Apr 19
Really pleased with the work done by Marvin and Pinch. We needed a shower screen in a room where nothing was square! They were helpful with designing what we needed and did a great installation. Definitely recommend.
Kate Bashford
Kate Bashford
21:17 27 Apr 19
Excellent bespoke service at very competitive price. Advice and fitting carried out with minimum fuss. If your dimensions aren’t completely standard and an off the shelf offering doesn’t fit then these are you people. They made a problem project simple to deal with.
Tim Marsh
Tim Marsh
15:59 27 Apr 19
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Get in touch
We are here to help! Please get in touch with us for a no obligation quote and further information on your requirements.
Google Rating
4.8
Based on 41 reviews
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