How To Get Pricing and Order | Services We Offer
Whether it is a Custom Shower Panel, Shaped Bathroom Mirror, Office Partition or an External or Internal Glass Balustrade, at Marvin and Pinch we can assist.
How to get a Price for Your Bespoke Glass Project?
In order for us to price and provide a quote, we ideally need to know a few key points;
What is the glass being used for?
What is the total opening size (tight size) of the space the glass will be installed?
Where are you located for delivery?
We suggest emailing over a sketch or images/photos to help us orientate in the space, to aid us in understanding what you're hoping to achieve. We will allow for tolerances based on your overall sizes, more on that below.
Understandably there will be numerous questions. Therefore we have a selection of comprehensive guides, measuring guides and glass installation methodologies on our website, to further assist you in your decision making.
How to order & Approving Your Custom Glass Order
To enable an order, an invoice needs to be raised. The full address for delivery (billing address if different) a contact number (for the glass delivery) and any other information you deem important for us, such as directions and instructions, is required for us to facilitate this.
Full Payment is Required Prior to Production of Glass and Shipping of Components
Once the invoice has been generated, and after being thoroughly checked by the customer, we can take payment via credit or debit card, bank transfer or PayPal. After payment has been made in full, the glass production process commences and any required components and hardware are placed on order and expedited directly to the customer via a national courier from our supplier partners.
An elevation of your bespoke glass will then be provided for signing off by the customer. This will include the tolerances we are reducing your glass by physically for fitting in your circumstance. For example, a shower door to fit in a total opening of 700mm x 2000mm, would have physical glass proportions of approximately 684mm x 1988mm, in order to allow for the hinges and perimeter seals.
The Services we offer at Marvin and Pinch
We can supply glass and components/hardware to nearly any location within the UK with our courier partners. We offer design, and expert help with your glass requirements, based on years of experience.
We can conduct site visits and surveys if required, this is a paid for service and the cost and availability will depend on your location. We are based in the South West UK and tend to cover 100 mile radius from Bath and North East Somerset.
We are able to offer an installation service, the cost is relative to the job size, location and how much man power is required. We work to an approximate 3 to 4 week lead time.
What Happens Once My Glass Order Has Been Submitted?
A Few Key Points We Are Often Asked;
Full payment is taken prior to glass production or components and hardware being shipped. Your glass is being made specifically for you.
Stock Length Components;
Our shower door seals, U Channel and Support Bars come in stock lengths (which differ) and need to be cut to the relevant size but yourself or whoever is carrying out the installation.
Glass Tolerances for Installation;
All installation tolerances for fixtures and fittings we are supplying would be taken prior to production and confirmed with an elevation plan for approval. This can then be used as a reference for whoever is installing the glass. Production allow for a +/- glass cutting tolerance of 4mm approx.
Glass Delivery; (Supply Only)
A date for delivery can ONLY be provided once the glass is ready and out of production, this timescale is variable. On average 10 working days from production commencing and payment being made is approx, however the type of glass and the location for delivery do extend this approx timescales.
We are NOT able to provide a definitive time of arrival prior to the date of delivery. We request that the driver will contact you on the day of delivery, approx 1 hour before arrival, or earlier. This is what we expect of our delivery partners. We will do what we can to keep you updated. Deliveries are typically made on weekdays only, however some areas of the UK can be accommodated at weekends.
Please be aware that the driver will need to meet yourself or a representative to assist in unloading of the glass. We deliver to curb side, meaning that we don't take glass upstairs, lifts etc.
The glass arrives NAKED (no packaging) this is typical in the glass industry. This enables us to keep costs down, and avoid contributing to environmental waste. Equally it enables you to check the glass thoroughly before confirming that you are happy to accept the glass in the state of arrival.
When the glass arrives it is YOUR RESPONSIBILITY to check before signing/verbally agreeing to accept THE GOODS. Once agreed to accept the glass in the condition it has arrived, we DO NOT take responsibility after that point. If there is an issue or you have a concern, YOU MUST contact us immediately AND BEFORE the DRIVER LEAVES.
On non polished edges, hinge cut outs, and drilled holes, shelling can be present, these 'shells' can be up to 8mm in depth/size from the edge of the glass or drilled hole. Hinge cut outs are not polished, PAR or polished all round, relates to the PERIMETER edge of the glass panel, where indicated on invoice.
If we are installing for you, the glass and components will arrive with a member of our team.
Component Delivery; (Supply Only)
We expedite components direct to the customer from our supplier in most cases, these typically arrive within 3 business days, providing there are no stock issues. On occasion delivery can take longer, which is why we request the components to be sent direct, to avoid delays. If the components arrive damaged, PLEASE LET US KNOW, or REJECT them with the COURIER BEFORE THEY LEAVE. The current COVID situation is extending timescales, and many products are subject to reduced levels of stock.
So once ready, either email us at firstname.lastname@example.org
or give us a call on 01249 554344 weekdays only.